24/7 Technical Support

Modern Tech, Unmatched Support

When you partner with DelCor for IT support, you get an experienced team of professionals with a can-do attitude. No matter how many DelCorians staff your project, our entire team has your back. We check in with each other daily to share challenges, ideas, and advice—collaboration is baked into our culture. We’re seekers, problem solvers, intuitive, and inquisitive. When you encounter technology issues, we deliver friendly, old-fashioned customer service without jargon or judgement.

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Network Operations Center

Your association or nonprofit's mission doesn’t take a break—neither do we. Our Network Operations Center (NOC) provides Partner clients with top-notch support whenever IT issues arise. Our NOC staff is based out of our Maryland headquarters—no offshoring or subcontracting here. When you call or email, you get help from real people—not robots—with 2 dozen technical certifications and an equal amount of direct association experience. No wonder our NOC customers are 97% satisfied.

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Onsite IT Support

Enjoy regularly-scheduled onsite support tailored to your association or nonprofit's exact needs from a dedicated network consultant who proactively supports your systems and staff—maintaining a stable, secure operating environment with minimal downtime. And the flexibility to add support as your needs change or special projects arise. Stay informed with activity summaries, management reports, and assistance with infrastructure strategy, planning, and budgeting.

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Remote IT Support

Thanks to advancements in Windows technology, many issues can be resolved remotely—expediting solutions for association and nonprofit staff. DelCor Partners receive unlimited remote support for network issues, along with emergency support for system problems, remote hardware/software monitoring, and preemptive notification. Our service-oriented approach means we’re not just here to fix problems, but also to answer your computer hardware/software questions.

54

Net Promoter Score—2nd Only to Dept Stores

4

ITIL-Certified Staff

Exceeding Expectations

90

Percent Of Support Calls Resolved by Our NOC

86

Percent Of NOC Calls Answered with No Wait

Data-Insights

Tips, Trends, Advice

What we're thinking, from battery life to busting stress

Network Connection

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