Your network is the backbone of your organization—the core of your operational efficacy. It needs to perform flawlessly so you can serve your mission without interruption and your staff are empowered to achieve progress.

DelCor’s consultants will help you optimize this critical resource to make sure your staff has the tools and support they need to effectively serve your constituents and achieve your organization’s goals. Our customizable managed services plans are designed to provide your organization with the precise support you need and expect.

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    Managed IT Services

    Partner Program: Comprehensive Managed IT Services

    We’re in the business of delivering peace of mind. We take care of your network, so you can work without worry or interruption. In turn, you can focus on the mission-enabling work of your organization.

    The DelCor Partner Program is our premium managed IT services offering. With remote monitoring and management of your server and network hardware, software, and services 24 hours a day, we are your dedicated partner in delivering comprehensive IT services and support. Our team of experts will resolve and support any issue that arises and proactively take measures to prevent incidents and downtime.

    As a Managed Services Provider (MSP), DelCor is constantly innovating. Our team has been repeatedly recognized for excellence in delivering cutting-edge managed services on the CRN MSP 500. We make a wide variety of proven managed services available, so you can choose the options that meet your needs, including:

    • On-site support
    • Help desk support, including optional after-hours support, via our Network Operations Center (NOC)
    • Remote desktop support
    • Network security and monitoring
    • Virus, spam, and spyware protection
    • Automatic patch management
    • Online data backup
    • Monitoring, troubleshooting, and managing Internet connectivity, including remote access
    • Asset inventory of hardware and software on all servers, desktops, laptops, and network equipment
    • Hardware and software acquisition services
    • Remote monitoring and alerting service


    Our Partner Program combines regularly scheduled on-site support, based on your organization’s needs, with a comprehensive level of remote monitoring and support. With DelCor at your side, you can focus on your mission and members, leaving your network to us.


    As a DelCor Partner, your team is fully supported by our NOC, which is staffed around the clock by a solutions-driven team of experts who understand association and nonprofit operations and how technical issues affect your organization. You can depend on us to quickly respond to cries for help, fix the problem, and get your staff back to work.

    Our on-site support is provided by a DelCor consultant who proactively identifies issues before they can affect your organization. This customized level of support is tailored to your technology, culture, staff, schedule, and specific needs.

    The Network Foundation Suite of managed services, built specifically for the needs of our association and nonprofit Partners, includes network security and monitoring, and automatic patch management, in addition to our highly rated remote and onsite support and backup.

    The comprehensive suite of services and support you enjoy as a DelCor Partner is like none other—all from a team you know and trust.

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    IT Risk Management

    Disaster Recovery & Business Continuity

    If disaster ever strikes—fire, storm, earthquake, flood, cybercrime, power outage, equipment failure, or even human error—you’ll sleep better at night knowing you have a plan to keep your critical business systems running while you restore normal operations.

    DelCor helps you prepare for the unexpected. In the midst of chaos and confusion, your staff will continue to focus on their mission and members. Our consultants help you develop a plan to ensure your data, software, and network remain safe and accessible, and your association gets back in business as quickly as possible.

    Every organization needs a disaster management plan—not just for your operations and staff, but for your technology backbone too. Be ready for the unexpected by choosing a trusted technology partner who will:

    • Assess and prioritize your association’s critical business functions and systems.
    • Identify risks and potential threats, and assess their impact on your network infrastructure and business processes.
    • Review your existing policies, procedures, and readiness, then make recommendations for improvements.
    • Determine the staff, physical resources, and processes required to keep your association running after a disaster.
    • Develop a plan for disaster recovery and business continuity (DRBC) that prevents significant network downtime, data loss, and work disruption. 


    A disaster may be a nightmare scenario, but monster spray won’t protect you when the lights go out—or worse. As the Boy Scout motto says: be prepared. Make sure your DRBC policy is in place and your procedures ensure you can continue service to your cause, even in the worst of times.

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    Password Encryption

    Policies & Procedures Development

    Did you know that the word ‘password’ is one of the most commonly used passwords? That’s enough to make an IT director cry. Without a strong set of enforced policies and procedures, even the highest quality network infrastructure can be compromised.

    If you want to eliminate the weak links from your infrastructure, start with a trusted technology partner who’ll help you address needs like:

    • IT security—firewall, password and authentication management, change management, and physical security
    • Telecommuting
    • Mailbox limits
    • Individual data limits
    • Best practices for IT infrastructure maintenance


    To ensure that your infrastructure and data remain secure, DelCor recommends policies and procedures that follow industry best practices and standards. These living documents are written specifically for your business needs, yet can accommodate organizational growth and technological advances.

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    Cloud Migration

    System Upgrade & Migration

    When your existing network becomes more restrictive than empowering, it’s time to consider a new one. But, upgrading and migrating to a new system can be a daunting process. DelCor can guide you through this process by first conducting a thorough requirements analysis to ensure your new system meets your business needs. We explore whether alternative solutions might be useful—for example, virtualization, online backups, private cloud, Azure, O365, or AWS.

    With our decades of experience supporting associations and nonprofits along with our vast knowledge of hardware and software solutions, we will design a new system that grows with your organization without becoming quickly obsolete. We leverage system and configuration standards that result in more efficient utilization and improved security.

    We examine the impact of migration on your IT infrastructure—applications, data, hardware, system integration, and capacity—and resolve any potential issues. When it comes time to make the switch, we minimize interruption to workflow and help your staff get oriented to the new system.

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    Virtual Workplaces

    Virtualization

    If your IT staff is forever sucking in their stomachs so they can squeeze between your growing stacks of servers, you might have a problem. With virtualization, applications are consolidated so a few servers do the work of dozens. DelCor helps you deploy the virtualization technologies that best fit your existing IT environment and business needs.

    Virtualization benefits your organization with:

    • Increased server efficiency and application performance.
    • No downtime—and no disruptions to staff.
    • Cost savings of 20% or more.


    A server room that’s packed to capacity is a symptom of the
    one-dedicated-server-to-one-application syndrome—a costly affliction when servers run at only 10-30% of their capacity, but with high fixed expenses. What’s worse, there’s no redundancy, so you have a higher risk for crashes and downtime, costing even more in staff productivity.

    Take advantage of virtualization to put your investment to work for you, and enjoy the following benefits:

    • Network Assessment & Capacity Planning: We assess your current infrastructure from top to bottom and provide recommendations to enhance and strengthen your network for optimal, reliable performance.

     

    • Operating System Virtualization: With multiple operating systems running on one server, you’ll increase overall system utilization and application performance.

     

    • Server Virtualization & Migration: DelCor’s highly trained and experienced team uses a proven project management approach to ensure a successful migration with minimal impact to your operations.

     

    • Desktop Virtualization: DelCor will help you deliver virtualization environments and associated applications to your employees’ desktops.
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