Managing stakeholder expectations

Kathleen McQuilkin | 09.20.12
Topics: Project Management
“I find my life is a lot easier the lower I keep everyone’s expectations.” – Bill Watterson (author/cartoonist of Calvin & Hobbes)

As a project manager, expectation management is a core responsibility that can make a difference in whether a project succeeds or fails. Knowing who your project stakeholders are (as well as their motivations) is important to ensuring you know how they value the project (whether in a positive or negative light). Once you understand the stakeholders’ motivations, goals, and expectations for the project, you’ll be in a better position to come up with a strategy to make sure you are communicating and managing their expectations in an effective manner. What tactics do you employ for managing stakeholder expectations?

About Kathleen McQuilkin

Kathleen oversees DelCor technology management consulting practice with a PMP's eye (when the orange cones don't get in her way).

Enjoy learning? Read more posts like this!

Give me more

20-POINT CHECK

Peek into your org's IT Maturity with our self-assessment

RESOURCE LIBRARY

Find our best events, white papers, and more.

READY TO TALK?

In a fix, intrigued, or can't find what you're looking for?