THE CHALLENGE
In 2020, a well-known and well-respected professional association contacted DelCor needing an assessment of their use of technology. The organization was struggling due to a lack of technology leadership from their long-term, central IT staff member. Under that existing IT Director, the organization’s infrastructure was dated and badly in need of updates, the association’s relationships with their tech partners were distant and affecting key systems, and all the resulting issues were increasing the staff workload. The association had clearly settled into a comfortable dysfunctionality.
THE PROCESS
We began assessing the organization’s IT use with The 501(c) IT Maturity Model™. After reviewing client information, conducting discovery meetings with staff, and reviewing the organization’s infrastructure, we compiled their findings into a set of deliverables. We first recommended filling the current IT leadership void with a resource that could effectively manage and coordinate technology initiatives. We also worked with the organization’s iMIS Solution Provider to refresh the existing relationship and enhance the organization’s use of the AMS, and we validated the association’s efforts to proceed with a chosen partner to undertake a website redesign and implement a new content management system. Based on the organization’s experience with the assessment, they chose to expand their relationship with DelCor and requested that we become their new MSP.
THE RESULT
The organization chose to address the lack of IT leadership and fulfill this key role with external assistance. We helped them reestablish ties with their long-term iMIS partner, who helped resuscitate their AMS, improving both the member and staff experience. The association also moved forward with redesigning their website, and business units reported noticeable improvements to their financial and reporting processes due to our support.
Questions about this project? Contact DelCor here.
