The Challenge
ISPOR - The Professional Society for Health Economics and Outcomes Research, contracted DelCor to assess their IT environment. Using our ITMM framework, DelCor evaluated the organization’s IT maturity in the four functions of IT—digital, network infrastructure, data, and management—and developed recommendations to align their use of technology with their business goals.
Our team found that ISPOR’s planning and growth were inhibited by the organization’s custom-built systems and infrastructure, which were all serviced by a single vendor. Without staff onsite with requisite technical skills, every change slowed their progress. In addition to replacing their systems, DelCor recommended that ISPOR invest in strategic changes to the organization’s infrastructure and management.
The Process
Based on our recommendations, ISPOR brought DelCor consultants back to provide interim Chief Information Officer (CIO) services and choose a new association management system (AMS), and a digital agency to assist with implementing a new content management system (CMS). Our strategic consultant—acting as a CIO—helped ISPOR develop a technology strategy and operations plan that recommended adding internal technical resources. We assisted with interviewing candidates, and the organization was then able to hire an IT Director to support their new IT environment and create an internal role responsible for managing the organization’s web content.
The Result
DelCor provided CIO services until ISPOR had all the tools to support their environment independently. The organization has since worked to select a new managed service provider (MSP). The DelCor CIO is still available on an ad hoc basis—providing strategic guidance to support the organization—and is currently helping to establish a project prioritization process.
Questions about this project? Contact DelCor here.
