The Challenge
The American Gastroenterological Association (AGA) contracted DelCor to provide Interim CIO services after the departure of their CIO. The organization needed assistance identifying what to look for in a new IT leader and needed the Interim CIO to provide guidance until they were able to replace their IT leader.
The Process
DelCor started the engagement with an assessment of AGA’s IT function. We met with the organization’s IT staff to better understand their strengths and challenges, and then met with key stakeholders throughout the organization to discuss their business goals and how effectively technology was supporting them. This initial assessment of AGA’s IT function allowed us to identify the status of current technology projects and provide informed technical and strategic recommendations.
Throughout the engagement, we regularly met with the CEO to keep him informed of the status of the major projects, ensure IT remained focused on the high-priority projects, and follow up on his concerns regarding IT.
While providing ongoing CIO-level support, we worked very closely with the IT team, which helped us recognize leadership potential in one of the organization’s IT managers. We recommended that AGA promote that IT manager to the CIO position.
The Result
Throughout the engagement, the Interim CIO provided technical and non-technical guidance to all IT staff to ensure that they were set up for success. The Interim CIO also supported the team through multiple major technology projects, including a learning management system (LMS) selection and a data strategy vendor selection. As a result of our recommendation to restructure AGA’s IT department, AGA promoted from within and has benefited from leveraging the leadership potential of a staff member who was already deeply knowledgeable about AGA’s business goals and IT structure.
Questions about this project? Contact DelCor here.
