When a staff member needs technical support, every minute spent waiting for a solution is a minute wasted. This is why DelCor has a comprehensive portfolio of Network and Technical Support Services available to help support your organization during an IT crisis and prevent future problems.
DelCor’s network and technical support packages are tailored to fit your organization’s size and needs, whether you have one employee or 1,000 employees. Whether your organization chooses to become part of our Partner Program, or simply work on a contract basis, you can be assured that DelCor’s technical support services will provide tremendous value to your organization and are backed by a team of professionals and a pool of resources which are much deeper than could be provided in-house.
As part of our Network Operations Center, DelCor’s 24x7x365 Help Desk is staffed with experts that can respond to any technical issue and get your team back up and running no matter what time of day. Our Partner clients enjoy an even higher level of support provided by regular onsite visits to identify and address both current and future needs.
DelCor’s Network Foundation Suite provides your organization the peace of mind that can only come from consistent network security and monitoring services, allowing your organization to work without worry or interruption. Additionally, our included automated software and third party solutions provide you with the most comprehensive support possible at any time.
When your organization grows, there are often stresses in your IT infrastructure. DelCor is prepared to handle these issues. We are able to facilitate system migrations as well as develop policies and procedures to help your growth occur smoothly and without disruption.
DelCor has helped many organizations manage and support their IT services, but don’t just take our word for it. The National Association of County and City Health Officials (NACCHO) has relied on DelCor’s Partner Program for years to provide a holistic technical support portfolio to accommodate their needs. During this time, they have grown from 40 to around 110 staff members, and DelCor has helped them take this growth in stride and manage their IT growing pains. Roger Browning, the Senior Vice-President and CEO of the American Pharmacists Association, had this to say about DelCor’s technical support services: “We were very pleased with the work you did for us and would be happy to recommend you.”
To find out more about DelCor’s technical support services, feel free to view a complete list of services we provide or connect with us to set up a meeting to discuss your needs and how we can help you.